About Us
Synergy Solutions is a nationally recognized expert in outsourced call center solutions. Our core area of specialization is the realm of customer interaction management and our commitment to the quality of the customer experience. Our Mission is based on the concept of what we refer to as "Synovation". Synovation can be defined as combining synergy and innovation of people, process and technology to lead our clients and employees into the next generation of customer contact solutions. Synergy Solutions embodies the mission statement in that we combine the synergy of an experienced management team, visionary leadership, cutting edge technology and investment resources along with innovative practices in developing the skill sets and technical expertise of our employees.
We differentiate ourselves from other customer contact providers in a few key areas:
Expertise
Our management team is comprised of seasoned veterans with expertise in the industries of our clients so we understand your business and what success means to you. We have worked together for two decades demonstrating a commitment to quality, cost-effective and scalable results.
Technology
Our flexible technology allows for seamless integration to client systems as well as completely customized stand-alone solutions. All of our custom solutions are built with security, reliability and redundancy in mind.Flexibility
We talk to our customers and they tell us that the most compelling distinction Synergy offers is the flexibility of our solutions. We have the mature infrastructure shaped by years of experience but have eliminated the bureaucracy and obstacles found at large corporations. We operate in a fast paced dynamic environment where innovation is rewarded, teamwork is evident and delighting our clients is our critical mission.Stability
Synergy Solutions is well positioned for these challenging economic times. With strong year over year growth, solid client retention and no external debt, you can count on us to be here to service your customers. We continuously invest in our growth including capacity expansion, state of the art technology, and continuous employee development.Client Testimonials
“Synergy has been a key partner in our business for many years and consistently brings in strong performance compared to their peers. In our business, communication is critical and Synergy never fails to deliver.”
-- Bank of America
“It has been a pleasure working with [Synergy]. They care about their employees and their clients. I would highly recommend them.” -- Nation’s largest provider of identity theft and fraud prevention services
“Working with Synergy Solutions has been a pleasant experience. Very professional and proactive with programs. Synergy does whatever it takes to get the job done.” -- Direct marketing firm specializing in insurance programs
“The Synergy team has been a great asset to our company, helping us to provide excellent Customer Service.”
-- Large national administrator of health care programs