Although our corporate office, contact center locations, and work-at-home customer contact representatives are spread throughout the United States, the Synergy team is connected by a culture defined by dedication and respect for our business, our clients, and the work we do each day.
Our corporate headquarters reside in the place where Synergy Solutions began — sunny Phoenix, Arizona. We are happy to call the “Valley of the Sun” home not only because of its beautiful desert landscapes, but also due to the city’s ranking as the fifth largest city in the US. This impressive population provides access to a large workforce across a range of skill sets. All core Finance, Business Development, IT and Client Services teams are based here with a network of resources nationwide.
Bemidji, Minnesota – Contact Center
Day and night, the Bemidji, Minnesota contact center is buzzing with activity. This Synergy center, located in the “First City on the Mississippi” and near breathtaking Lake Bemidji, is operational 24 hours a day, 7 days a week, 365 days a year, providing the highest level of customer engagement services. With a staff experienced in business-to-business and business-to-consumer work, this team is dedicated to building real connections with each customer engagement and every partner interaction.
Pensacola, Florida – Contact Center
Synergy Solutions Pensacola location is on the beautiful Gulf Coast and exemplifies our commitment to well-managed growth and positive change. The Pensacola center is comprised of highly motivated and dedicated customer contact representatives experienced in both business and consumer programs in both English and Spanish. Services offered include customer retention, sales, customer service, and licensed insurance enrollment programs.
Scottsdale, Arizona – Call Center
The Scottsdale team is a highly experienced group of customer contact representatives, many of whom have been with Synergy from the beginning. This contact center, located in the “West’s Most Western Town,” consistently exceeds expectations and each customer contact representative works diligently to create the very best client experience possible. With tremendous depth of experience and industry know-how, the team executes business to business and consumer programs in both English and Spanish.
Tempe, Arizona – Co-Sourced Contact Center
Synergy is happy to serve clients in seats in their locations for on-site management and expertise in a convenient and cost effective model. Co-source options allow for a true partnership and performance based solution. These strategic relationships provide the on-site expertise of the whole Synergy Solutions team in the client’s culture at a fraction of the time and cost this expertise would take to build in house. Our team in the Tempe co-sourced site demonstrates our commitment to seamless partnerships with our clients and offer advanced customer service and technical support.
Synergy HomeZone – Work at Home
Synergy Solutions has invested in and developed a nationwide team of educated and experienced Work-At-Home customer contact representatives that comprise what we call Synergy HomeZone. Capitalizing on the work at home trends that allow for skilled customer contact representatives and the latest in technology, Synergy can ensure that our growing Synergy HomeZone division is seamlessly integrated to our other contact centers and connected with our corporate headquarters. Across all channels of customer interaction Synergy HomeZone offers flexible and scalable access to some of the best customer contact representatives in the country!
Dallas, Texas – Secure Data Center
Synergy clients enjoy peace of mind knowing that we operate from a data center that offers the most stringent levels of data security as well as the redundancy necessary to support our business continuity planning. This site is operated by world renown, Equinix, and includes 24/7 monitoring, redundant telephony and power options and houses our redundant switches inside an access controlled cage for the ultimate peace of mind.