Compliance
At Synergy Solutions, we recognize the critical nature of having compliance expertise as part of our mission to offer high quality and ethical teleservices. We are recognized as an established leader in the area of call center compliance and best practices for the teleservices channel. Our commitment is evidenced by:
- ATA-SRO ACCREDITED
- Active Members (Platinum Level) of the American Teleservices Association
- Company President serves on ATA Board of Directors and founded the Arizona Chapter of the ATA
- ATA Self Regulatory Organization (SRO) Trustees and membership in the Compliance Officers Forum
- PCI Certified
- Expertise in State and Federal Call Center Compliance as well as compliance that impacts our clients including HIPAA, CMS, FCRA, SOX, GLB and others
- Comprehensive Compliance Training Module for All Employees
- Employee Compliance Testing at Regular Intervals
- Attend compliance seminars and subscribe to ATA Regulatory Guide for continuing compliance education
- Contract with Call Center Industry's Top Compliance Attorneys for guidance
- All systems certified to support FTC/FCC Compliance Requirements
- Provide Compliance Consulting to Clients and Small Businesses
- Multiple Media Appearances Locally and Nationally on Compliance Topics
ATA-SRO Accreditation
A self-regulatory organization (SRO) is an organization that exercises some degree of regulatory authority over an industry or profession.
In 2006, the American Teleservices Association Self Regulatory Organization (ATA-SRO) originated by a group of ATA members in the wake of Do Not Call Legislation as a means to help regulators identify the great companies who operate in full compliance. The objective of the ATA-SRO also included going beyond existing regulations and encompassing best practices so as to avoid the need for future over-regulation. This initiative was launched with the full and ongoing support of the Federal Trade Commission (FTC) and several members of the United States Congress. Part of this initiative was formulating a set of universal standards
reflective of federal and state laws that promote contact center compliance.
Synergy is the seventh company worldwide to achieve this distinguished accreditation. Proud of our ongoing commitment to excellence, SRO accreditation provides our clients formal assurance that Synergy has the policies and procedures to ensure legal compliance and further distinguishes Synergy as a leader in the teleservices industry.
Client Testimonials
“I have always found my contacts to be very professional and respond to requests/questions in a timely manner. They are always prepared during monitoring sessions and genuinely seem eager to please.” -- Nation’s largest provider of identity theft and fraud prevention services
“Good solid efforts by a good, solid team. You can't ask for more. They consistently do a good job for us.”