About Us

Synergy Solutions is a supplier of outsourced teleservices solutions headquartered in Phoenix, Arizona. The formation of Synergy Solutions was in direct response to a need in the marketplace for high-quality, customized and scalable solutions for customer acquisition and retention, utilizing flexible technology to provide speed to market in a dynamic environment. We partner with Fortune 500 companies to provide efficient, value-added solutions that lower the cost of customer acquisition and increase customer loyalty and retention.

Based on our customer feedback, the most compelling distinction Synergy Solutions offers is the program expertise and technical resources of a large outsourcer while being able to maintain the customized hands-on management style typically found only in small companies.

Our entire management team is comprised of seasoned industry veterans who actually understand the world of teleservices. The founding team of Synergy Solutions includes expertise gained at some of the nation's largest and most prestigious providers of outsourced teleservices. This expertise is enterprise-wide and includes Senior Management, Information Technology, Account Management, Human Resources, Finance, Contact Center Management, Training and Development, and even some of the Customer Care Representatives themselves.

The Synergy Solutions Senior Management team has worked together for over a decade in the outsourced teleservices industry and has vast experience in all areas of teleservices programs, including:

• customer care
• customer acquisition
• retention
• activation
• win-back
• customer enrollment
• application processing
• cross-sell
• up-sell
• lead generation
• loyalty management

We have the mature infrastructure shaped by years of experience but have eliminated the bureaucracy and obstacles found at large corporations. We operate in a fast-paced dynamic environment where delighting our clients is critical to our existence.