Customer Contact Solutions
We are committed to providing our clients with outsourced customer contact solutions that increase sales and enhance customer loyalty. By implementing innovative strategies to foster intelligent, productive and supportive customer interaction, Synergy Solutions is able to offer true multi-dimensional customer contact solutions.
We build solutions that bring your outsource programs to life quickly and allow you to fully enjoy the dynamic medium of teleservices with painless change management.
Synergy provides client interaction solutions for many of the nation's largest companies and has experience across many industries including, healthcare, insurance, financial services telecommunications, retail, publishing and others.
Synergy offers an array of solutions including:
- Inbound and Outbound Live Agent Support
- Email and Chat Solutions
- Self Service IVR
- Customer Care
- Customer Acquisition
- Loyalty Management
- Consumer Programs
- Business to Business Programs
- Bilingual Programs
- Enrollment Processing
- Retention and Activation Programs
- Win-Back Programs
- Up-Sell and Cross-Sell
- Provider/Dealer Locator Service
- Satisfaction Surveys
- Application Processing
- Lead Generation and Qualification
- Help Desk Support
- Circulation Audits
- Political Polling
- Database Cleansing
- Awareness Programs
- Seminar Registration
- Speech Recognition VRU
- Voice Messaging
- SMS Text Messaging
If you are interested in learning more about our solutions, please email us at: sales@callsynergy.com
Learn more about Synergy's solutions
Financial ServicesCase Studies
Client Testimonials
“I have had a great working relationship with Synergy Solutions for over 3 years. They are reliable, client centric, flexible, and their account management has a can do attitude with exceptional attention to detail.”
-- Major health plan
“Our contacts at Synergy have been very professional and timely when responding to requests and dealing with issues. They genuinely want to improve their customer service and knowledge when it comes to our products.”
-- Global financial services institution
“One of the greatest attributes that Synergy has brought to the table is the ability to move very quickly. In our company's current culture, this is vital. Our account manager is proactive and always looking for the best way to accomplish our company's goals and make our customer experience the best it can be. I truly trust Synergy's knowledge of their business. It makes me sleep easy at night knowing I do not have to be a call center expert!” -- National Private Fee for Service Health Plan
“Excellent Account Management and program execution.”
-- Direct marketing firm specializing in database analytics for the insurance industry