Advanced Technology
Our advanced technology infrastructure allows us to customize each program with maximum flexibility and speed to market. Whether you want to design an entirely new application or re-tool an existing program, we have a seamless solution for you. Our web-based environment utilizes proven call center technology and open architecture to enable us to capture and integrate customer data across all channels of communication. This allows our Customer Contact Representatives to promote intelligent and productive customer interaction, which translates to an immediate impact to your bottom line and the best possible customer experience.
Our flexible technology allows for completely customized online scripting and reporting, web interfaces for online application processing, ad-hoc queries, digital voice recording, blind monitoring, quality trending, data retrieval, 100% sales verification, web-based project management tools and complete database management.
Our technology infrastructure includes:Siemens OpenScape Call Center Director (OSCCD)
- Robust IVR Functionality
- Automated Call Distribution
- Predictive dialing with the most advanced dialing algorithm in the industry
- ANI Recognition
- DNIS based database pops
- Customized Queuing and On-Hold Messaging
- Real-Time Results Monitoring for Clients
- Unassisted Remote Monitoring
- Digital Voice Recording and Retrieval
Proprietary Web based Contact Management System – SPOT
(Synovative Power of Technology)
- Open architecture Oracle system. Written in JAVA
- Web based Account Management Tools
- Customized Production Management and Query Tools
- Ad hoc reports
- Client Portal for on-demand reports
- Proprietary Online Change and Incident Management System
- Screen Recording
- Online Quality Monitoring System
- Completely Customized Production and Performance Reports
- Human Resources Information System
Rest Assured
- Network Capabilities
- Flexible call allocation
- Connectivity to client platforms
- Cloud based call routing
- Virtual Sites with Centralized Servers
- Disaster Recovery
- Secure, Centralized Data Center
- Redundant Systems
- Multiple Telephony Providers & Power Grids
- Replication of Data
Client Testimonials
“The IT Department will go the extra mile to get the job done.”
-- National Medicare Advantage Plan
“It has been a great pleasure working with the Synergy team. Our program is highly successful as a result of their dedication, responsiveness and professionalism.”
-- Business to Business Lead Generation Program
“Synergy Solutions is the partner we turn to anytime we look to test new offers, scripts or other program changes because we know the caliber of people working on it and the quality we will receive. Synergy has become our "go-to" partner when we have additional volume to provide and know we will get the performance we need.”
-- Global financial services institution