Technology and Compliance


Our advanced technology infrastructure allows us to customize each program with maximum flexibility and speed to market. Whether you want to design an entirely new application or re-tool an existing program, we have a seamless solution for you. Our web-based environment utilizes proven call center technology and open architecture to enable us to capture and integrate customer data across all channels of communication which translates to an immediate impact to your bottom line and the best possible customer experience.

Technology

At Synergy Solutions, we understand that proactively managing technology is a high priority and worth significant investment. We take every measure to bring our clients the tools required to get the job done right. We utilize Siemen’s OpenScape Call Center Director, Pipkins Workforce Management Tools, and our proprietary web-based contact management system, SPOT (Synovative Power of Technology).The flexibility, integration, and usability of these technologies ensure that we are able to offer the highest level of customer experience while ensuring compliance and cost efficiency for our clients. This technology allows us to offer:

  • Multi-channel support
  • Robust IVR and ACD
  • Skills Based Routing
  • Predictive/Preview Dialing
  • Compliance Monitoring
  • Connectivity to client CRM systems
  • Online scripting
  • Customized Reporting
  • Client Portal
  • Digital Voice Recording
  • Production Analytics
  • Web-based project management tools
  • Complete database management

Compliance

Our dedication to compliance guides everything we do. It is at the forefront of our minds as we interact with clients, build programs, and deliver services. As a result, Synergy is a recognized leader in contact center compliance and standard-bearer of best practices in our industry. Our commitment is proven by our satisfied clients and by the following:

  • ATA-SRO Accredited (offered through PACE)
  • Platinum Members of  the Professional Association for Customer Engagement (PACE, formerly ATA)
  • Company President serves on PACE Board of Directors and founded the Arizona Chapter of PACE
  • PCI and HIPAA Compliant
  • Strong working knowledge of the regulatory requirements environment for the markets we service.
  • Comprehensive Compliance Training Module for All Employees
  • Employee Compliance Testing at Regular Intervals
  • Contract with Communication center Industry’s Top Compliance Attorneys for guidance
  • All systems certified to support FTC/FCC and State Compliance Requirements
  • Provide Compliance Consulting to Clients and Small Businesses
  • Multiple Media Appearances Locally and Nationally on Compliance Topics